FAQ
tktk FAQ — Deposits, VIP, Slots and Security
Find direct answers to the most frequently asked questions from tktk users — covering everything from opening an account to VIP cashback.
Maximum bonus 200%
Minimum deposit ৳100
Support 24/7
This page brings together detailed Q&As on five main topics related to the tktk platform: customer support, account security, slots and jackpot games, the VIP program, and how to make deposits via mobile payment. The answers are concise but complete, so you can easily find the information you need. If you cannot find the answer to a question here, ask tktk's live chat directly — support is available 24 hours a day.
Table of Contents
Support
Contact and Support
The tktk support team assists in two languages: Bengali and English. Bangladeshi players can ask questions directly in their mother tongue and get quick answers. Language is never a barrier — describe any problem in Bengali and get it resolved.
tktk offers two support channels: live chat and email. Live chat is the fastest — log in to the site, click the chat icon, and you can speak directly with an agent. For detailed issues, email the team and they will respond carefully. You can communicate in Bengali on both channels.
Yes, tktk's live chat is available 7 days a week, 24 hours a day. Whether it's midnight, early morning, or any other time, contact the chat and the team will be ready. Support does not stop on holidays or during festivals.
To speed up assistance, have the following ready in advance: the mobile number or username registered to your tktk account; the exact time the issue occurred; and the transaction reference number for any deposit or withdrawal. With this information, an agent can identify and resolve the problem faster.
Describe the issue clearly in your email: write what happened, when it happened, and what steps were taken. Add a screenshot if possible. Include your account username or mobile number — but never share your password or OTP in an email. The more detail you provide, the faster the tktk team can give you the right solution.
Security
Stay Safe
Never give anyone your OTP, bKash PIN, or Nagad PIN — even if they claim to be a tktk representative. No tktk staff member will ever ask for this information. Your OTP and mobile banking PIN are for you alone — sharing them with anyone puts both your account and your money at risk.
The real tktk site address is always tktkvip.cam — check this in your browser's address bar. Fake sites usually use slightly different spellings (such as "tktkvipp" or "tktkviip"). Never click a link sent via social media or SMS to log in — type the address directly into your browser.
Yes, tktk protects your personal and financial information with SSL encryption. This means every piece of data sent to the site is encoded, so no third party can read it in transit. Learn more about how your data is used and stored in our privacy policy.
Contact tktk live chat immediately and ask them to temporarily suspend your account. Then change your password using your registered mobile number or email. If you use the same password on any other site, change it there too. Acting quickly significantly reduces the risk of harm.
For your tktk account password, use a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, $), with at least 10 characters in total. Do not use your date of birth or phone number as a password. Do not use this password on any other app or site, and do not share it with anyone.
Slots
Slots and Jackpots
Volatility measures how often a slot game pays out and how large those payouts are. High-volatility games offer the chance of big wins but pay out less frequently — such as Fire in the Hole xBomb by Nolimit City. Low-volatility games pay out smaller amounts but more often. Choose a game based on your budget and patience.
Most modern slot games have a free spins feature built in — they are triggered when specific scatter or bonus symbols appear. These are part of the game itself and require no extra money to activate. Go to the slots games section on tktk and view each game's paytable to find out how many free spins a game can award.
In a progressive jackpot game, a small portion of every bet is added to the jackpot pool. The more players wager, the larger the prize grows. When someone wins the jackpot, the pool generally resets and starts building again. These games offer the chance of a large prize, though the odds of winning it are relatively low.
For a limited budget, choose low-volatility games with a low minimum bet. Games like Fortune Tiger and Fortune Rabbit by PG Soft allow play with small bets. On tktk you can start with a minimum deposit of ৳100, and you can set the bet size yourself in each game — so managing your budget is straightforward.
No, RTP (Return to Player) is a theoretical figure — calculated on the average result of millions of spins. For example, Mahjong Ways 2 by PG Soft has a maximum RTP of 96.95%, but that does not mean you will get that much back in every session. In the short term, results are entirely random and each spin is independent.
VIP
VIP Program
tktk has four VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. Cashback is calculated on the total net loss for the week. Example: if a Gold member has a net loss of ৳20,000 in a week, they receive up to ৳180 cashback. Learn more on the tktk vip page.
In the tktk VIP program, playing regularly and consistently allows you to move up to higher tiers. The more you play, the sooner you have the opportunity to progress to the next level. The tktk team monitors active players' progress and upgrades tiers based on eligibility.
Cashback is calculated by subtracting your total winnings for the week from your total losses — this is your net loss. Your VIP tier rate is then applied to this net loss. If your winnings exceed your losses for the week, cashback does not apply. Cashback is generally credited to your account at a set time each week.
Platinum is the highest tier in the tktk VIP program. Members at this tier receive up to 1.2% weekly cashback and enjoy priority customer support. They also receive special promotions, personalised offers, and extra benefits during festivals — which are not available to regular users.
Regular activity is important to maintain your tier in the tktk VIP program. If you are inactive for a long period or your play volume drops significantly, your tier may change. To see the latest VIP terms, read the terms and conditions page or ask support directly.
Deposit
Deposit Questions
The minimum deposit at tktk is ৳100 — this applies to all three methods: bKash, Nagad, and Rocket. New players can start with just ৳100. To receive the 200% welcome bonus, your first deposit must be ৳100 or more.
To deposit with Nagad, first log in to tktk and go to the deposit section. Select Nagad and enter the amount. Send the money to the number provided using the Nagad app or dial code, and keep the reference number. Once the deposit is successful, your balance is usually updated within a few minutes.
tktk's payment policy information regarding deposits is available on the site. Your mobile banking provider (bKash, Nagad, or Rocket) may apply charges according to their own rules — you can see these in the relevant app. Contact tktk support for the latest information.
Wait a short while — during busy periods there may be a few minutes' delay. If your balance still has not appeared, keep your bKash transaction confirmation message (including the transaction ID) to hand and contact tktk live chat. With the correct details, the support team will quickly verify the deposit manually and resolve the issue.
Yes, Rocket (Dutch-Bangla Bank's mobile wallet) is one of the accepted deposit methods at tktk. Just like bKash and Nagad, you can deposit from ৳100 with Rocket. Those who have a Rocket account can use this method easily — the process is the same as other mobile banking methods.
Still have questions? Contact us directly
If you did not find the answer on this page, the tktk support team is always ready. Speak in Bengali — you will get a solution to any problem.
Live Chat
Log in to the site and click the chat button below. Get support in Bengali 24 hours a day, 7 days a week — you are usually connected within a few minutes.
Email Support
For detailed issues, email us at:
Answers are given in both Bengali and English.