tktk Guide to Responsible Gaming
Betting and casino games are entertainment — not a solution to life's problems. tktk believes that playing within the right limits gives you the best experience. On this page you will find out how to keep yourself safe and get help if you need it.
What does responsible gaming mean
Betting and online gaming are a form of entertainment. But when someone repeatedly places bets to recover lost money, or plays secretly without their family or friends knowing, it becomes a cause for concern. tktk always wants our users to play consciously and within their own budget.
Our Terms and Conditions clearly state that tktk never allows minors to open an account and age is confirmed through a verification process. All members must be at least 21 years old.
The key to responsible gaming is deciding in advance how much time and money you will spend, and not exceeding those limits. Gaming is most enjoyable when it does not affect your daily life, relationships or financial wellbeing.
To learn more about tktk and understand our values, read our About Us page. We believe transparency and player protection go hand in hand.
Confirm the age requirement
Only people aged 21 or above may open an account and place bets on tktk. Account registration by minors is strictly prohibited.
Tools to keep yourself safe
tktk provides various self-control tools that users can activate on their own. Using these features is not a sign of weakness — it is the mark of a responsible player.
Deposit limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it will apply to your account automatically.
Session time limit
Set a maximum duration for each login session. Once the set time is up you will be logged out automatically.
Self-exclusion
Close your account for a specific period or permanently. Once this decision is made it takes effect immediately and cannot be changed before the set period ends.
Betting history review
You can view a full history of all your betting activity, wins, losses and spending from your account at any time. Review it regularly.
Bet limit
Set a maximum amount for a single bet so that one bet cannot cause a large loss. This protects against impulsive betting.
Cooling-off break
Take a break for a set number of days — from 24 hours to several weeks. During this time the betting function on your account will be suspended.
How to activate self-exclusion
To activate self-exclusion, contact our 24/7 live chat or send a request to our support email. Our team will close your account as quickly as possible. While self-exclusion is active, no promotional messages will be sent to you.
Warning signs to watch for
If any of the following behaviours are seen in yourself or someone you know, they may be signs of problem betting.
Placing bets repeatedly to make up for losses — this mindset is the greatest danger. Every bet's outcome is independent.
Keeping betting activity secret or lying about it — this is often the first sign of addiction.
Being unable to meet essential expenses because of betting, or borrowing money to place bets.
Neglecting professional or family responsibilities due to excessive thinking about betting.
Setting limits for yourself but being unable to stick to them — this lack of control is a sign of problem behaviour.
Becoming irritable or anxious when unable to play or when taking a long break.
Ways to get help
Problem betting is a health issue — there is nothing to be ashamed of. Asking for help at the right time is the sensible thing to do.
tktk live chat support
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Speak directly on live chat about limit setting, self-exclusion or any concern — no judgement will be made, only help will be given.
Talk to family and friends
Sharing a problem with people you know and trust often brings the greatest relief. The support and awareness of loved ones makes the path to recovery easier.
Professional advice
A mental health specialist or counsellor can provide effective help with addiction. Various government and private mental health services are available in Bangladesh where confidentiality is maintained.
tktk's commitment to responsible gaming
- Age is verified when an account is opened and registrations from those under 21 are not accepted.
- None of our campaigns or advertisements are directed at minors.
- Once self-exclusion is activated, no further promotional communications will be made to that account.
- Any request from a user to set limits is processed with the highest priority.
- Our support team is trained to handle responsible gaming matters with sensitivity.
- In accordance with our Privacy Policy, no information relating to responsible gaming is shared with third parties.
Remember Betting is for entertainment — not as a way to earn money. No system or strategy can guarantee long-term profit in casino or betting.
Practical tips for safe gaming
Before you play
- Decide in advance how much money you can spend — think of it as an entertainment budget, not an investment.
- Decide how long you will play and keep a time reminder.
- Do not bet when you are tired, under stress or have been drinking — your judgement is weakened at these times.
Things to keep in mind while playing
- Stop as soon as you start losing — never increase your bets to try to recover losses.
- Think before putting winnings back on a bet — withdrawing your profit is the sensible move.
- Take regular breaks — playing for a long stretch without stopping is mentally tiring and risky.
Questions and answers about responsible gaming
Answers to common questions about responsible gaming are provided here. For more questions, see our FAQ page.