tktk Privacy Policy
Your personal information matters to us. This document explains what information tktk collects, why we collect it, and how it is kept secure.
This privacy policy applies to the tktk platform and all related services. When you register, log in, or use any service on tktk, you are considered to have accepted the terms of this policy. This policy operates together with our Terms and Conditions.
tktk is committed to providing a safe and trustworthy online gaming environment for users in Bangladesh. Protecting the privacy of your personal information is part of our responsibility. This policy clearly explains what types of information we collect, the purposes for which it is used, and the steps we take to keep your data secure.
tktk reserves the right to change this policy at any time. Any changes will be updated on this page, and we will make reasonable efforts to notify registered users.
tktk collects certain information necessary to provide its services. This information falls into two main categories — information you provide directly, and information collected automatically.
Information You Provide Directly
Information you provide directly when registering or managing your account:
- Full name and date of birth (for age verification — all members must be 21 or older)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, or Rocket number)
- Information provided when contacting our support team
Information Collected Automatically
When you use the tktk platform, the following information may be collected automatically:
- Device type, operating system, and browser information
- IP address and approximate location
- Time of site access, duration of visit, and browsing activity
- Gaming activity, betting history, and transaction records
- Information collected through cookies and similar tracking technologies
| Type of Information | Purpose of Collection | Retention Period |
|---|---|---|
| Identity and Contact Information | Account management and verification | 5 years after account closure |
| Payment Information | Processing transactions and preventing fraud | 5 years after account closure |
| Gaming Activity | Service improvement and responsible gaming | For as long as the account exists |
| Technical Information | Ensuring security and performance | 12 months |
tktk uses your information only for specific and legitimate purposes. The main purposes are described in detail below.
Service Delivery and Management
Your information is essential for creating and managing your account, processing deposits and withdrawals, providing gaming services, and activating bonuses. Payment information is required to complete transactions via bKash, Nagad, or Rocket.
Identity Verification and Security
Only users aged 21 or above may participate on the tktk platform. Identity verification information is used to confirm age and to prevent fraud and unauthorised access. Login activity is monitored to keep accounts secure.
Customer Support
When providing support via 24/7 live chat and email, your account and transaction information is used to deliver fast and accurate assistance.
Responsible Gaming
In line with our Responsible Gaming Policy, gaming activity data is analysed to identify problematic behaviour and to assist users when needed.
Service Improvement and Personalisation
User preferences and behaviour are analysed to enhance the tktk platform experience. This information helps present relevant games, offers, and content.
tktk never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
With Service Providers
The minimum necessary information is shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game suppliers (such as Evolution, Pragmatic Play, JILI, PG Soft) for the purpose of operating their services. These organisations operate under strict confidentiality agreements and may only use the information received for the specified purpose.
For Legal Obligations
Information may be disclosed as required by law in response to a court order or a request from a legitimate authority, or to assist in the investigation of fraud, money laundering, or other unlawful activity.
In the Event of Business Changes
Information may be transferred in situations such as a business merger, acquisition, or restructuring. In such cases, the new entity will be bound by terms equivalent to this privacy policy.
tktk never sells your information to advertising networks or data brokers. We always follow a "minimum necessary information" principle when sharing data with third parties.
The tktk website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.
Essential Cookies
These cookies are required for the basic operation of the site. They are used to maintain login sessions, perform security checks, and save preferences. The site will not function properly without these cookies.
Functional Cookies
These cookies are used to remember your language preference, display settings, and usage patterns. They help make your experience more personalised.
Analytics Cookies
Analytics cookies are used to monitor usage across different sections of the site and to assist with service improvement. This information is generally processed in aggregated and anonymised form.
You can control or disable cookies through your browser settings, though this may affect some functionality of the site.
tktk takes industry-standard technical and organisational measures to protect your information. The key elements of our security framework are described below.
Encryption Technology
SSL (Secure Socket Layer) encryption is used for all data transmitted between your browser and our servers. Payment information and sensitive data are protected with additional layers of encryption.
Access Controls
Only authorised staff may access your information, and only when necessary. Strict role-based access controls are maintained, and all access is logged.
Security Monitoring
Suspicious activity is detected and prevented through continuous security monitoring. Automatic measures are taken to protect accounts in the event of unusual login attempts or transactions.
Data Retention and Deletion
Your information is not kept beyond what is necessary. When a set retention period has passed, or after the designated period following account closure, data is securely deleted or anonymised.
As a tktk user, you have several important rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access Your Information
You may request a copy of the information we hold about you at any time. tktk will provide this information within a reasonable time of receiving your request.
Right to Correct Your Information
If any of your information is inaccurate or incomplete, you may request a correction. Some information can be updated directly from your account settings; for more complex cases, the support team will assist.
Right to Delete Your Information
In certain circumstances, you may request the deletion of your personal information. However, this request may be limited where legal obligations or ongoing disputes apply.
Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional communications from tktk, you may withdraw this permission at any time. Marketing preferences can be managed through your account settings or via the support team.
To exercise these rights or for any questions, contact our support team at: [email protected] — we provide assistance in both Bengali and English. For more general questions, you can also visit our FAQ page.
tktk strictly enforces a 21+ age policy. Registration or use of services by anyone under the age of 21 is strictly prohibited. Age is verified at the time of registration, and a process exists to confirm age via identity documents at a later stage as well.
If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. If a parent or guardian suspects their minor child has registered in any way, they are requested to contact our support team immediately.
Some information may be transferred internationally due to our work with game providers and technology service providers. In such cases, tktk ensures that:
- The receiving organisation complies with appropriate data protection standards
- Appropriate agreements and safeguards are in place for the transfer of data
- Only the minimum information necessary to provide the service is transferred
- The confidentiality and security standards of the data are maintained
Policy Change Process
tktk reserves the right to change, amend, or update this privacy policy at any time. For significant changes, we will make efforts to notify registered users by email. Continued use of the site after a revised policy is published will be considered acceptance of the new policy.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: available 24/7 on the tktk platform
Our support team is always ready to answer your questions in both Bengali and English.
To learn more about tktk and understand how we operate, visit our About Us page. We are committed to being a transparent and trustworthy platform for you.